What is Commerce Cloud ?

Commerce Cloud is the best ecommerce platform for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.Commerce Cloud helps you manage your digital commerce business and grow your sales. Whether you have a B2B, B2C, or D2C ecommerce business, Commerce Cloud has the tools you need to succeed.Commerce Cloud‘s ecommerce software offers features like headless commerce, composable commerce, order management, and payments. You can also integrate Commerce Cloud with your CRM software to track customer data and personalise their shopping experience.Commerce Cloud is the ultimate ecommerce platform.

What does Commerce Cloud do?

Commerce Cloud helps brands launch sooner, grow faster and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch and beyond.

What are the components of Commerce Cloud?

Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments and embedded apps.

Is Salesforce Commerce Cloud the same as Demandware?

In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.

What are the benefits of using an ecommerce platform?

An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.

Does my business need ecommerce software?

Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.

How do I choose the right ecommerce software?

When choosing the right ecommerce software prioritise a future-proof platform that is trusted, scalable and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support and implementation.

Salesforce has signed a definitive agreement to acquire Cimulate.

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Agentforce Commerce (formerly Commerce Cloud)

Turn every conversation into a conversion.

Agentforce Commerce connects your entire business on one unified platform — from ecommerce and POS to order management. It's all powered by Agentforce, our trusted AI that proactively helps your teams with merchandising and your customers with guided shopping. This is how the world's leading brands get faster time to value, increase conversion and lower TCO.

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These leaders trust Salesforce to power their ecommerce success.

Here’s what sets Commerce Cloud apart.

99.99 %

historic uptime

Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*

29 %

revenue increase

Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**

5 X

growth

Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***

27 %

faster

Salesforce helped merchandisers, developers and admins automate processes 27% faster. ****

* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022

Grow more. Worry less. Connect your business with Commerce Cloud.

Connect in-store and online with Unified Commerce.

B2C Commerce

From discovery to checkout, B2C Commerce is where customer expectations meet AI-powered business growth. See more revenue, productivity, and trusted success at scale.

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Order Management

Process orders seamlessly, wherever customers transact. Agent actions, real-time omni-channel inventory, and automated order routing reduce costs and increase revenue.

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Modern Point of Sale

Bring customer, order, and inventory data to your shop floor with a flexible, mobile-first POS. Move faster with built-in Salesforce integrations and no-code CMS.

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Scale, simplify, and grow with connected B2B.

B2B Commerce

Make buying more personal and selling more efficient with AI tools. Connect your business on a unified platform that helps you build trust and meet complex needs.

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Order Management for B2B

Split large-volume orders into multiple shipments and speeds. Work smarter and simplify cross-channel order management with a single code-base and AI-first experience.

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Revenue Lifecycle Management

Automate revenue operations while delivering seamless buying and selling experiences anywhere customers transact. Close deals fast with guided quoting and AI.

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Get faster time to value and lower TCO.

Composable Commerce

Realise ROI faster with a composable commerce platform. Enable more innovation with flexible, trusted storefronts for headless commerce.

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Payments

Increase conversions with an optimised, flexible checkout experience while cutting out complex integrations. Configure secure payments anywhere on our platform.

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Agentforce Guided Shopping

Turn conversations into conversions with Agentforce. Speed product discovery with visual product search, pulling in your product catalog directly in a chat

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Connect in-store and online with Unified Commerce.

Scale, simplify, and grow with connected B2B.

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